We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
Sonia Pestana, supervisor in our Jersey port team, has been awarded the very first Jersey Customer Experience Alliance SMILE pin.
This highlights individuals who demonstrate outstanding care and is a symbol of pride and encouragement for everyone involved in customer service.
JCX Alliance founder, Claire Boscq, said: ‘Sonia embodies the very essence of what this campaign is about – going above and beyond to make each customer’s experience positive. It’s people like Sonia who help make customer service a truly impactful profession.’
Pictured: Claire Boscq of JCX Alliance, presenting the SMILE pin to Sonia Pestana, of Condor.
