We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
We are very experienced at helping passengers with disabilities, and those with reduced mobility to enjoy their travel and holidays to the full. Our crews have been given Disability Awareness Training to ensure the highest standards of customer care.
To help us make your journey as smooth and comfortable as possible, we need to know your requirements as early as possible. Please call us on 0345 609 1026 to make your booking or discuss travel options if you have reduced mobility or require wheelchair access.
To be able to help you with your booking, we need more details from you. The information you provide will be confidential and only managed by our staff to assist you and check safety limits on board. Occasionally, after consulting with the relevant ships and ports, we may be unable to carry you on a particular sailing due to safety limits.
If you’ve booked your travel through an agent or tour operator, make sure they understand your needs, and that they pass the information on to us.
Arriving at your departure port
If you need help boarding please ensure you have cleared check-in at least 90 minutes before departure.
Because we generally call at more than one port, vehicle loading has to be done in a specific order, so please be patient, as it's not always a case of first come, first served.
If you’re running late, but still expect to arrive at the port 60 minutes before departure, call the port office to let them know that you are delayed, and they’ll do their best to help you.
Checking in
Checking-in with a Car
All you have to do is identify yourself to the check-in staff in the car lanes, alerting them to the specific needs which you have already highlighted in your booking, and they’ll take it from there!
We try to allocate the most suitable spaces for disabled/reduced mobility passengers, who have notified us of their needs in advance. For this reason, you may be asked to wait for assistance before you are parked onboard.
Checking-in as a foot passenger
The same applies when checking in on foot - just identify yourself to the check-in staff, and they’ll help you. All our ports have facilities for disabled/reduced mobility foot passengers, including adapted buses and special buggies.
Getting on board
Some of our ferries have lifts from the car deck, which are reserved for the use of passengers with wheelchairs, pushchairs or reduced mobility. Where a lift is not available, please make use of the ramps from the car deck.
Rated lift capacity - 400kg and 600kg Width of door - both lifts 0.9m Rated number of people - 5 and 7
Condor Voyager
Please use the ramp from the car deck which will take you through to the main deck.
Condor Islander
Rated lift capacity - 1000kg Width of door - 1m
Commodore Clipper
Rated lift capacity - 1000kg Width of door - 1.05m Rated number of people - 13
Choosing the right seating type
Condor Liberation
Disabled/reduced mobility passengers should request seating in one of our wheelchair positions onboard. There are no anchor points for wheelchairs or seats with flexible arm rests. Or you may also choose to upgrade to our Horizon Lounge or Club Class for extra comfort, both of which are wheelchair accessible.
Condor Voyager
Please feel free to speak to a member of our Customer Experience Crew to discuss the most suitable options for you. Find out how to contact them here.
Commodore Clipper
Most seats on Commodore Clipper are accessible by disabled/reduced mobility passengers, including the reclining seat lounges, which includes some seating with flexible armrests.
A disabled cabin is available with an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices.
If you wish to change the seats you have been allocated or to confirm you are in the right seating area please contact our reservations team for help and advice on 0345 609 1026.
Induction loop
There is an induction loop at the Information Desk on all of our ships.
Disabled toilets
There are disabled toilet facilities on all of our ships.
Getting off the ship
If you need help getting back to the car deck, or disembarking on foot, just talk to the Cabin Manager or a member of the crew before you start making your way, and they will help.
They will advise you on your best route off the ship, and will help you on your way. On busy sailings you may need to wait before getting back into your vehicle, to give time for other cars to clear your access. Please take care when moving around the car deck.
We understand that sometimes our passengers may need assistance at short notice and will always do our best to provide adequate support and facilities. You must call our reservations team on 0345 609 1026 and advise them of your needs as there may be times after consulting with the relevant ships/ports, we may be unable to carry you on a particular sailing due to safety limits. If you do not advise us before travelling, you may be denied travel if our safety limits are reached. If we are unable to accommodate you, we will offer you the next available crossing.
Hidden Disabilities
At Condor Ferries, we recognise that not all disabilities are visible. We are a proud member of the Hidden Disabilities group and have joined the Sunflower Lanyard Scheme.
Wearing one of the Sunflower Lanyards will discreetly indicated to our staff that you have a hidden disability and may need additional support. Our staff have been trained to recognise these lanyards and to provide you with any help you may need at any stage of your journey.
